New Comfort CA3500 Acrylic Washable HEPA Air Purifier

by New Comfort
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ITEM# 13740174
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      Included Warranty: 3 year Limited Manufacturer
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    ITEM#: 13740174

    The efficient hospital-grade, washable HEPA filter removes contaminants, dust, allergens and pollen from the air in the room. The air purifier also features a UV germicidal light that destroys airborne bacteria, viruses, germ microbes and odors.

    • Hospital-grade, washable HEPA filter removes allergens, contaminants, dust and pollens from your home or office
    • UV germicidal light is designed to safely destroy airborne bacteria, viruses, odors, mold spores, and germ microbes
    • Activated Oxygen Ozone Generator is turned on or off or adjusted by the user to remove slight odors
    • The washable Tio2 photocatalytic filter works in conjunction with UV germicidal light to remove mold spores, odors and bacteria from the room
    • Features a large activated carbon charcoal filter proven to safely remove odors from air
    • Adjustable negative ion generators remove contaminants such as smoke, pollutants, allergens, bacteria and viruses
    • Made using clear acrylic
    • Uses HEPA, TIO2, UV, Ozone 03 and carbon filters to clean the air in rooms measuring up to 3,500 square feet

    Six stages of filtration
    • Hospital-grade washable HEPA filter removes allergens, contaminants, dust and pollens from your home or office
    • UV germicidal light is designed to safely destroy airborne bacteria, viruses, odors, mold spores, and germ microbes; tests had proven that all viruses are susceptible to UV light for complete eradication and germs that cause influenza are spread up to three-feet when someone who has the flu coughs or sneezes
    • Activated oxygen 03 ozone generator may be turned on or off or adjusted by the user, for powerful odors like smoke and other powerful odors user may turn on the Activated Oxygen Ozone Generator in unoccupied spaces that keeps your air smelling clean and fresh, the ozone is one of natures most powerful oxidizing (odor removing) agents that attaches to airborne pollutants and through the process of oxidization, breaks down the molecular structure and neutralizes, the odor producing pollutant
    • Tio2 photo catalytic filter is washable and shows improved performance when used in conjunction with UV removes mold spores, odors and bacteria causing diseases
    • Large activated carbon charcoal filter is proven to safely remove odors from your air
    • Negative ion filtration: Adjustable negative ion generators remove contaminants such as smoke, pollutants, allergens, bacteria, and viruses which lead to a variety of health concerns, this filter is adjustable to different levels and can be turned off
    • Attractive air purifier made with clear acrylic
    • Clean up to 3,500 square feet using the HEPA, TIO2, UV, Ozone 03 and Carbon Filters


    Style Casual
    Material Acrylic, Metal, Plastic
    Color Black
    Condition New
    Primary Filtration Type HEPA Filter
    Recommended Room Size Large: 401 sq ft or more
    Secondary Filtration Type UV
    Dimensions See Details
    Warranty 3 year Limited Manufacturer
    Model Number CA3500
    Country of Origin China

    Quality Rating

    Learn More

    Features for Rugs

    See All Features

    Customer Reviews

    5 Stars
    4 Stars
    3 Stars
    2 Stars
    1 Stars
    • Most Recent

    • Horrible
      Verified Purchase

      With In the first month, UV light went out, and the plates caked very quickly - 3 days initally, then ever 24 hours afterwords. Can't located filters, uv light or replacement plates. Cant find any website information for the manufacturer, for warranty claims, and the interior fogs over with in hours. The filters clog continually. Oreck makes better ones, that are quieter and less troublesome.

      Read More
      David T. Aug 17, 2017
    • Good buy.
      Verified Purchase

      Not good for a home. Restaurants or public places would be perfect.

      Read More
      OstkUser644888 Apr 21, 2017
    • Good Choice
      Verified Purchase

      Do to personal dificulties it was several months before I put the Purifier into use. I see the benefit already and am very pleased. Seems to help sinus and dust allergy issues. Because of my 10 ft ceilings placement has been an issue. Very glad I purchased this item.

      Read More
      Diane W. Feb 16, 2017
    • Good quality!
      Verified Purchase

      Very happy, excellent product!

      Read More
      princess2012 Feb 4, 2017
    • DOA
      Verified Purchase

      Factory damaged but service overstock sent a new replacement, good folks to work with.

      Read More
      OstkUser915909 Feb 1, 2017
    • Most Helpful

    • Cannot Wash filters

      The clear acrylic got really nasty after about 6 months, have to take it all apart to clean. The filters are not what I would call washable. There is felt the is glued along the sides that falls off when you wash them. The only place you can buy the filters are through Great Vacs for $** each. That is $**. every time you change the filters. If you want the HEPA filter, the charcoal filter and the other filter. Ended up being very expensive "washable" filters. It is also noisy. Does a good job clearning the air but not 3500 square feet. It will work for one or two "open" rooms such as kitchen and family room.

      Read More
      carol3308 Sep 28, 2013
    • HEPA works great
      Verified Purchase

      About one month in I'm very pleased with the product. O3 works great to eliminate pet odors in a 1500 sf house. Air quaility seems better per my friends with allergies. The unit seems well made--the acrylic box is heavy duty. it has several replaceble/consumable parts--HEPA and prefilter, UV bulb, TiO2 plates. I believe total cost of the parts should be about bucks a set so if they are easy to aquire AND last at least a year or so AND the unit itself is robust and doesn't fail for at least several years it is a 10 out of 10.

      Read More
      dh99 Nov 7, 2011
    • clean air
      Verified Purchase

      This is a very nice little box I will buy another for my second floor When i get more money. Strong fans that clean the air Works great to get fish dinner smell out of air. I hope i can vacuum the Filter when it gets dirty.

      Read More
      itghostman Feb 22, 2013
    • helping to resolve a problem
      Verified Purchase

      This year I developed a breathing problem. We also have 3 dogs & their dander which is not helping. The machine has noticeably helped my breathing. The air just feels noticeably cleaner as well as cooler (cooler probably because of the fan of the machine). The noise of the machine varies from almost unnoticeable (on low) to noisy on high. The noise doesn't bother me during the day but would at night. For that reason we keep a different, far smaller extremely quiet machine in our small bedroom. I am very glad to have purchased both a room machine & whole house because this machine is far more powerful and effective I believe than the little machine but it is noisier and larger. I can appreciate a reason for both machines. One thing I love about the machine is it seems to work effectively but does not take up a lot of room and is not bad looking. I would buy it again.

      Read More
      foraslan Jul 30, 2012
    • new comfort CA300
      Verified Purchase

      The thing vibrated and sounded like a jet plane it was so loud. The ionizer light didn't work

      Read More
      grapefish40 Oct 3, 2012

    Questions & Answers

    • Q:

      "what filters should you buy when purchasing the New Comfort CA3500 Acrylic Washable HEPA Air Purifier? What is covered if you purchase the 3 Year Platinum Protection Plan $** that isn't covered in the 3-year manufacturer's warranty? Please RSVP ASAP?"

      • A:

        I am trying to pull up a purchase receipt to print and a phone # to purchase filters or ask questions in the future/

      • A:

        You don't have to buy filters as it will come with everything needed to start using, but an extra HEPA filter would be a good idea. The charcoal filter, Ozone plates and UV bulb can also be purchased for spares. The HEPA filters can be found here: ; The charcoal filters can be found here: - The UV bulbs can be found here: - The plates can be found here:

      Read more Read less
    • Q:

      "I had this running 24/7 since 12/01/2015 now only 6 months later the uv light is out. when I turn on the unit it lights for a couple of seconds then out. this unit hasn't been off only 3 times, to perform filter maintenance. the light should last 1 year. What went wrong and were do I get another light?"

      • A:

        Please contact us at 1-800-The-BIG-O (1-800-843-2446) for immediate assistance.

    • Q:

      "How do you clean the filters?"

      • A:

        Hello bhuddleston, the the HEPA filter can be washed with warm soapy water and let air dry. None of the other filters can be washed, but they can be blown out using an air compressor or can of air. Have a great day!

    • Q:

      "Why did you choose this product?"

      • A:

        the description

      • A:

        size of room it could clean, reusable filters, UV cleaning, reviews from other customers

      • A:

        washable filter

      • A:

        I think it's one of better products.

      • A:

        the size area that it cleans. and it is HEPA

      • A:

        High-quality, multi-stage filtration, large room coverage, elegant appearance

      • A:

        We had an older model and it worked very well. We are excited to try the newer model.

      • A:

        allergy and asthma

      • A:

        It has all the functions to clean the air in a home in the desert.

      • A:

        I have allergies and was told by my doctor this product would help me allot.

      • A:

        price from what I was looking at

      • A:

        We live in a woods area where we experience moisture in the fall, dust in the summer, not to mention we have two fury pets. Our hope is the device will eliminate pet odors, assist with particle elimination, and protect against mold or mildew not seen.

      • A:

        Saw it on the Blaze and I need a new air purifier. It appeared to suit my needs much better than the ones I've seen in the local stores.

      Read more Read less
    • Q:

      "Hi, why do the instrucitons say you have to be out of the room when running the ozone cleaner??? My husband has horrible gaseous emissions during the night and I would liove to use the ozone cleaner then. I don't think my husband would be amenable to leaving the room for an hour in the middle of the night. Thank you."

      • A:

        Hello kristid, it is because, it takes the the ozone function at least six or more hours to gradually vanish. Have a great day. Have a great day.

    • Q:

      "It says to see dimensions in the description, I could not find it any where. What are the dimensions?"

      • A:

        Hello collegecook, the dimensions are 13 inches tall by 9 inches wide by 12 inches deep. Thank you for shopping with us. -D.B.

    • Q:

      "I purchased this and love it, But the UV bulb has gone out and I have no idea where to purchase this or the model of the bulb. It went out with in the first 3 months of getting it. Not happy about that. But I do like the machine."

      • A:

        Hello gunslingnmonkey, thank you for your inquiry; you will be contacted by Customer Care.

      • A:

        Hi there, just wondering if you ever found out where to get a replacement bulb because i too cannot find one like this. Thanks, Annelyse

      • A:

        Hello, we do not currently carry the bulb, however, we were able to find several places on the internet that offer the replacement bulb. Please try a Google search for " Replacement UV bulb for New Comfort CH3500, CA3500, and BA3500" . Thank you for shopping with us

      Read more Read less
    • Q:

      "New Comfort CA3500 Acrylic Washable HEPA Air Purifier Do you have to replace the ◾Large activated carbon charcoal filter?? and if so.... 1) where to buy one 2) how do you know when to change it"

      • A:

        Hello healingspirt, The purpose of the carbon filter is only to reduce odors. The carbon filter can be replaced when it quits doing that. Most people never replace them though because you can also use the Ozone feature for that. Have a great day!

    • Q:

      "Where can I order additional ozonator plates. When I turn this feature on, we no longer notice the fresh smell."

      • A:

        Hello bowdman, This unit has received excellent reviews! Unfortunately, we don't currently offer the ozonator plates. I apologize for the inconvenience. I would recommend contacting the manufacturer. I hope this helps. Thanks for shopping with us.

    • Q:

      "Can you be in the room when you use the ozonator"

      • A:

        Thank you for your question. Yes, you can be in the room when the New Comfort CA3000 Acrylic Washable HEPA Air Purifier is ozonating.

      • A:

        It is generally not healthy to breathe in excess ozone. O3 is a reactive pro-oxidant, as opposed to being an anti-oxidant, which is what we try to get in our foods so that we may live longer. Ozone can damage your lung tissues/membranes. at a very low level (not sure how low you'd have to go) it may be refreshing and not dangerous. If you want to really purify the air in a room however, it would be best to run it while you are not in the room, then turn off the ozonator and let the room air out for 40 minutes to an hours before using the room again. This will basically sterilize the air in the room and eliminate many nasty odors from smoke, fish, pet smells, etc. (Don't leave pets in the room when this is on a high setting either!) I am a physician and have researched this topic far more than most people as to the efficacy and health concerns.

      Read more Read less
    • Q:

      "There is no website in the manuals. Can you please provide the website."

      • A:

        Unfortunately no, however, stands behind every product we sell. When necessary we can contact suppliers if a product issue arises.

    • Q:

      "Where can I order replaceable filters? Carbon only lasts 3 months. Other filters fell apart when washed."

      • A:

        Yes, they are sold on the manufacturer's website.

    • Q:

      "Where can you get replacement parts, like the UV bulb?"

      • A:

        local store

    • Q:

      "how many mg of ozone does it produce?"

      • A:

        They produce 2500 mg/hr of Ozone. Also on we carry the commercial unit that produces 3500 mg/hr but it does not have any filters which is why this one is better.

    • Q:

      "is this unit energy efficient?"

      • A:

        Yes, it is. It only uses 38 watts of power, making it very efficient for this type of product.

    • Q:

      "If I turn off the ozonator, will the ionizer, UV and Fan work?"

      • A:

        Yes, they will.

    • Q:

      "What company makes this product, and, do they have a customer service line?"

      • A:

        We are unable to disclose the manufacturer of some of our products. However, stands behind every product we sell. When necessary, we can contact suppliers if a product issue arises.

    • Q:

      "Are there ANY replacable filters in this unit, or are all of them washable?"

      • A:

        Yes, there are replaceable filters, they can also be washed.

    • Q:

      "What are the product's dimensions?"

      • A:

        The dimensions are 13 inches tall by 9 inches wide by 12 inches deep.

    • Q:

      "I have a strong odor when I turn on the Ozonator, even in the lowest setting. It seems to emit this odor, even after it has been running for over an hour. Will the Ozonator operate when the Ionizer & UV & Fan are in the off position?"

      • A:

        No, it will not operate if it is set to the off position. Make sure that you have a clean filter in the device before you turn it on.

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