Guardsman Furniture Professionals Elite 5-year Protection Plan

This plan covers only accidental damage, it does not cover manufacturer defects.  If the damaged item is not able to be repaired, you will be refunded the purchase price of your contract, and your contract terminates.

All damage must be reported within 5 business days, and damage must be from a single incident. Accumulation of stains or damage will not be covered.

Fabric, Leather, & Vinyl Upholstered Furniture
  • Any food or beverage stain
  • Any human or pet bodily fluid stain
  • Any ballpoint pen ink stain from a specific incident
  • Any nail polish/nail polish remover stain from a specific incident
  • Any puncture, cut, tear, and rip from a specific incident
  • Any burn from a specific incident
  • Operational or structural failure to frames, springs and mechanisms used for sleeper, reclining, and inclining applications, if they were covered by an original manufacturer warranty that has expired

Wood and Other Hard Surface Furniture
  • Any food or beverage stain
  • Any nail polish/nail polish remover stain from a specific incident
  • Any liquid mark or ring
  • Breakage
  • Any scratch, gouge or chip from a specific incident
  • Any burn or heat mark from a specific incident
  • Checking, cracking, bubbling, or peeling of finish from a specific incident
  • Any chip, scratch or breakage of glass or mirrors
  • Loss of silvering on mirrors

  • Normal wear and tear or wear caused by repeated use
  • Any stain or damage that is not specifically listed under the section titled WHAT IS COVERED
  • When the actions listed in the REQUIREMENTS FOR SERVICE have not been followed
  • Any stain of unknown origin or accumulation of stains, damage or a soil buildup (as well as, perspiration, hair, and body oil) that occurs from repeated use rather than from a particular incident
Ineligible Furniture & Components
  • Furniture sold with stains or damage prior to delivery ('as is')
  • Ready To Assemble furniture (RTA)
  • Customer's Own Material (COM) items
  • Stains or damage to nubuck, suede or exotic leathers
  • Stains or damage to split-grain leather hides used in seat cushions, back cushions, or arm areas, except for bicast leather as listed in the 'WHAT IS COVERED' section
  • Stains or damage to X cleaning code fabrics and non-colorfast fabrics and leathers (fabric or leather that loses color when cleaned according to the manufacturer's cleaning instructions)
  • Components and mechanisms integrated into furniture; including, but not limited to, adjustable bed frames, sinks, plumbing, robotics, TV lifts, fireplace, clocks, refrigerators, lighting, or others that are not included in the WHAT IS COVERED section
  • Wicker and rattan furniture
  • Mattresses  

Click here for the Extended Protection FAQ