This is the 2nd rug I've bought from Overstock. I was happy with the quality and price of the first one, but this pattern was too perfect for my living room to pass on. I do have to say when I bought it, there was only one grey left so I ordered it. When it came, the loops were coming out in various areas like they weren't fastened tightly. I returned it and was going to get a refund when they received a new shipment in and I changed it to an exchange. The new rug is much better and I love it. I have to commend the customer service representatives who helped me through the process, they were very helpful and courteous.
- How did the color on site compare with the actual product? The grey is a definite blue-grey which is what I was expecting and love.
- Please tell us about the quality of the product. The rug is soft and doesn't shed much at all. The only issue I see is a few of the fibers aren't fastened tightly and come out.
- How accurate was the on site description of the product? pretty accurate