sala8 Review

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Originally looking rug of nice quality
 from New York, NY,  Nov 28, 2012

I ordered the Grey option but instead I received a rug that was brown (not the Brown option), but brown in colors, and on the label it said it was Natural, which did actually not correspond to the photo of the Natural option.I returned this rug, but as I still wanted the Grey option (and the quality seemed good) I asked for a replacement and they send me one more again,but what I received the second time was exactly the same mistake. I returned that too and cancelled the order altogether as it seemed I'm not going to get the rug I want.Overstock customer service was very helpful and efficient and returning was not a huge trouble,but the delay of receiving the wrong rug twice was inconvenient.

  • How did the color on site compare with the actual product? I received the wrong color rug twice,the color of the rug I received DOES NOT match the color in the photo
  • Please tell us about the quality of the product. looked good
  • How accurate was the on site description of the product? more or less accurate except for the color- names, photos and labeling do not seem to match
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