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jlynvaldez Review

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Beautiful rug, but ...
 from Albuquerque, NM,  Jan 17, 2014

This rug is beautiful and seems to be well made, BUT ... When it arrived, the outer wrap was abraded, although the inside heavy plastic was fully intact. As soon as I opened the inner packaging, I was overwhelmed with a mildew smell, and when I unrolled the rug I noticed gray spots around the center of the rug. In fairness, this is not an Overstock problem, and, despite the scraped up outer wrapping, I don't think UPS had much to do with it either. Having been a truck driver for a number of years, I would have to place the blame on the shipper - the desiccant package was ruptured, the cardboard tube the rug was wrapped around was damp, and the rug got funkier as I got closer to the roll. Overall, this is a beautiful rug and matches my jute-rug-on-cork-flooring theme; Overstock is cheerfully replacing the rug, and if it's not rotting when it arrives, I will be an incredibly happy customer. I have purchased thousands of dollars worth of merchandise from this company, and this is the first problem I have had - and it was handled promptly and professionally. Stuff happens, but if you like this rug, go ahead and buy it cuz I'll betcha the shipper doesn't make this mistake again.

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