The chandelier I received was missing the mounting bolt/plate, but there was (thankfully) two extra crystal balls in their place (packing error?). The packaging needed to be better--two pieces were slightly dented and one crystal had a broken loop, but in the end, after finding replacement pieces at the local hardware store, and using one of the extra crystals (what luck!), it all came together and is just what I wanted. It puts out alot of light! (5x60 watt bulbs) I gave it good rating because I think it's worth exactly what I paid for it, and having to find replacement parts was extremely annoying, but I love the design.