I ordered this chair 3 times. The first package came with dents and tears in the box and I could see that the chair was badly scrapped. The Williams chair was not available so I ordered the antique oak which was $40+ more but seemed identical to the Williams (which it was) and that one arrived with a broken arm inside the package. I called OS and they helped me reorder the Williams again and told me to keep the other two chairs for 10 business days and either the packing company would call and set up a pickup or we could dispose of the two chairs; they also reversed all of the charges to my card and just charged me for one Williams chair. I received the third chair today and it was basically ok but did have some knicks on it. My husband put it together and used the 3 chairs to create one good one. I love the chair, but would caution future buyers to be aware. I have never had problems with OS quality before, but this time was a bit of a mess.
- How did the color on site compare with the actual product? perfect
- Please tell us about the quality of the product. Rather poor quality lots of nicks and scratches.
- How accurate was the on site description of the product? specs were right on