After a rough start with a part breaking, after several days use, the company responded IMMEDIATELY and sent me a new part within 2 days, so I could finish my gigantic load of tomatoes before they rotted on the vine! I am pleased with the machine, and with the service which was out of the ordinary. I would buy it again. I asked more from the machine than it was designed to do, in terms of workload, and the part that broke was a minor plastic nut. The company sent me a whole new driveshaft mechanism. They stand behind their products, and that is something that matters to me.