addmom Review

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Handle broke
 from Phoenix, AZ,  Aug 4, 2012

My son is very hard on things, and we have tried several kinds of rolling backpacks. I chose this one because of the extra straps to support the sides and the large volume of the pack. The first day, the handle stuck, and when my son pulled hard the handle broke right off! I think this was an issue with the user, not the product! Returned it for a replacement, and had the replacement within a week. So far, after 3 days, it's holding up well. No problems with the wheels, which have broken easily on other backpacks we've purchased. It also has an extra, retractable support bar at the bottom so it doesn't tip when it's full. It has some nice features. We'll see how it holds up to the school year.

  • How accurate was the sizing? Great
  • Please tell us about the quality of the product. OK
  • Was the product free of any manufacturer defects? Yes
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