cakie42 Review

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5 star service, 2 star product
 from Seattle,  Aug 25, 2012

I saw similar book shelves on other sites and decided to go with this one from Overstock, since it's a website I've shopped on many times, and I was not so familiar with the sites offering other brands in this style. I was very excited to receive the shelf and get it put together in my new place, but very disappointed to discover that that bottom shelf was split up the side and completely unusable. I contacted Overstock right away, and they were amazing and sent me JUST the shelf I needed instead of having to return the whole bulky thing. The new shelf arrived (packaged better by Overstock staff than the original pieces had been by the manufacturer) and I got it put together. There is a lip that runs along the sides and back of each shelf. One of these split and began to separate from the shelf while I was putting it together. This is not a piece that is touched by the screws at all, so apparently the split was just from handling. There is one portion on another of the "lip" pieces where the wood split, and the manufacturer glued it back together and just varnished over it. It's extremely unsightly, and pretty much indicative of the all around quality of the shelf. Another annoyance is the stickers the manufacturer used to label the parts. I have tried butter, canola oil, disinfecting wipes, magic erasers, and everything else I can think of to remove the residue, to no avail. These stickers are affixed in conspicuous spots, so now my shelf has little round sticky spots in very obvious areas. My last gripe is the stabilizing bottom foot. It's held on with one wood dowel, and one locking cam. The problem here is that the head of the peg that is meant to be locked with the cam is so small that you can pull the leg back off WHILE the cam is locked! I don't know if they packed the wrong piece or what, but this bottom leg is not sturdy at all, and I sincerely doubt that this shelf will ever hold any books. It's a good thing I bought it predominantly for holding decorative items. In short, buy a different ladder bookcase!

  • How did the color on site compare with the actual product? Much lighter than pictured (on both my screens)
  • Please tell us about the quality of the product. Very poor quality. Pieces arrived broken, others broke during assembly. Poor patch jobs in the wood, etc.
  • How accurate was the on site description of the product? Accurate
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