bonnieco Review

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 from Denver, CO,  Mar 12, 2012

This is one of the cheaper island range hoods available; however, at over $500, I expected better quality. We have been using this for about a month now and, were it not for Overstock's terrible return policy for oversized items, we would have returned it before installing it because it did not match the product description and other quality issues that were evident as soon as we unpacked it. As a note: we received the item very quickly after it shipped. The oversized delivery policy says the carrier is supposed to call to schedule a drop off. The carrier did not do so, only calling when they were on their way. It was purely luck that my husband and I happened to be home when they called. As far as the product itself, the description on the website was incomplete. I looked for a very long time for a range hood that did not incorporate glass into the design. The product description on this one says "Stainless Steel" (other ones do say "Stainless Steel and Glass") but when we unpacked it we saw that there is a huge top panel made entirely of glass and that glass is, in fact, a big part of the design. That was not clear from either the pictures or the description, and though Overstock representatives acknowledged this, they still would not make it easy for me to return the product to exchange it for something else. The buttons on the hood are really dinky. They don't seem to fit their holes very well and sit cockeyed. We noticed this right away. Other than this, the hood looks nice enough. I just wish it worked a little better because I cook a lot and needed something a bit more heavy duty than this. Another quality issue is that one of the lights on the hood went out after just two weeks. As another commenter has posted, it is not at all clear how you can replace the light. Regardless, I don't understand why a light goes out within two weeks of installation. An Overstock representative has submitted a request for a replacement light and instructions, as the manual doesn't cover them, and I should hear back in the next few days. Functionally, this hood doesn't have a whole lot of suction. We tested it by putting incense (so we could watch the smoke) at various points on our stove where the burners are. Quite a bit of the smoke escaped. It helps the overall atmosphere in our house to have it, but I do think other ones probably perform better. The noise level seems reasonable. I do like that it has a filter that you can remove and put in the dishwasher. This is recommended every 30 days.

  • How did the color on site compare with the actual product? Close
  • Please tell us about the quality of the product. Not as well-constructed as I was expecting.
  • How accurate was the on site description of the product? The description was not accurate.
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