We received the wine cooler - looked beautiful , but dual zone temps wouldn't work - noticed the back was dented in so we arranged to send back. Overstock customer service was excellent to work with us! Got another one shipped - before carrier left I had them open carton to look at it - SAME thing! Back was dented in! I refused and they took it back. BOX was not damaged! Be careful to look at this when outside the box.. Refund was received.