When we ordered this bed, the headboard arrived damaged -- one corner was bashed in and there were a few crimp marks on the top. It wasn't unusable, but definitely dinged up. The rest of the bed (which was packed separately) was in perfect condition. I emailed overstock to tell them about the damage and they responded with an email and a follow up phone call (!!) and a day later they had arranged to send me another headboard. It arrived in perfect condition, about 10 days later. I'm a little overwhelmed at the response -- we had only once before purchased a side table from overstock (which arrived in perfect condition) so I was not a frequent customer, but the response was as if I am. Of course, I've raved about the service to others. A really class act and I love the new bed!
- How did the color on site compare with the actual product? Right on target
- Please tell us about the quality of the product. As advertised, the bed is solid. Not sure it's American made (as the ad says) because the carton says Malaysia, but it's solidly put together
- How accurate was the on site description of the product? very accurate