matilda880 Review

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Beautiful set; damaged in shipping; good service
 from Chicago,IL,  Nov 3, 2013

This is a beautiful bedroom set. We have the queen size bed and the credenza and recently increased to a King size bed. Unfortunately, the King headboard arrived damaged. It seemed clear to us that this happened in shipping. The corner of the headboard was completely broken. The product is out of stock and so we are unable to get a replacement. However, the customer service at Overstock was prompt and attentive. We were issued a refund within 1 business day. I have ordered furniture and home accessories from Overstock for years and this was the first damaged item. I am impressed by the customer service.

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