The blind is great quality and beautiful. Unfortunately, it was sent with the wrong hardware package (clips, brackets, etc) and without installation instruction, but when I called Tech Support they were great - very responsive and helpful. On the other hand, Overstock.com was not so great. I paid for expedited shipping, which they didn't honor. When I called them about it, they first told me that it was basically tough luck. When I pushed, I was promised that it would arrive by the deadline. It didn't. When I called back, they were back to tough luck. Not impressive.