When I got my luggage set the retractable handle on the large bad was bent on the inside and would not come out. I knew that if the bag could not handle the shipping process that it would not stand up to the airport baggage handlers. I also noticed that the stitching on the small bag was coming loose. On the other hand the customer service at Overstock was wonderful. I called them up, there was no long hold time. I explained my problem and the service representative walked me through the return process.
- How accurate was the sizing? Very
- Please tell us about the quality of the product. Very Poor
- Was the product free of any manufacturer defects? No