I recently purchased this lamp, unfortunately it came with a broken shad in the packaging. It was such a beautiful lamp though that I chose to do everything I could to keep it. I first contacted Overstock about replacing just the shade, but they couldn't do that because they didn't have anymore in stock when I made the request. They were more than willing to work with me on a partial refund however and so I went on a search to find a replacement shade, contacting the manufacturer, but the manufacturer never did get back to me on it. I also took the broken shade to a local stained glass shop to see about getting it repaired and ended up finding out they would have to completely rebuild the bottom of the lamp to repair it properly, but they did put the broken piece back into the channels of the lamp so that I could at least glue the multiple cracks on the side that was broken and have a serviceable lampshade. I contacted the Overstock customer service agent to tell her we could proceed with a partial refund and that I was going to keep the lamp as is, and she surprised me with the news that they had located a replacement lamp and were going to send it to me free of charge. I am not only impressed with the beauty of this lamp, but also, even more impressed with the quality of customer service at Overstock. Thank you so much with the help to get this lamp to me in one piece, it is beautiful with my decor.
- How did the color on site compare with the actual product? color matched well
- Please tell us about the quality of the product. shade is glass, base very heavy and sturdy
- How accurate was the on site description of the product? accurate