ohregano Review

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Parts Damaged in transit, but EXCELLENT C. Service
 from Dallas, TX,  Apr 29, 2013

I have only had this table for 2 weeks, but it's exactly what I wanted. The package arrived very quickly, but unfortunately was mishandled during shipping and one of the legs, as well as one of the shelves, were damaged in transit. I was pretty disappointed when I saw this, and immediately called the company that manufactures the unit (Dimensions, I believe they are called). The representative who took my call was extremely apologetic (even though the damage was the fault of USPS, not them), and was polite and so helpful. I didn't have my order number on hand, so she just asked for the name of the product and which pieces were damaged. She took notes of everything, said she would ship the replacement parts out to me ASAP, and did exactly that. The replacement pieces came in record speed and were packaged well enough to withstand nuclear fallout. The table is now fully constructed, looks fantastic in my living room, and I'm so glad I made this purchase. Definitely worth it for the price!

  • How did the color on site compare with the actual product? Color is a shade or two lighter than in photo
  • Please tell us about the quality of the product. Sturdy, solid, good quality for the price
  • How accurate was the on site description of the product? Great
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