The dishes arrived very quickly and I was excited to get them opened. They seemed to be packaged and protected very well by bubble wrap and spacers and everything, so I don't understand how, but one of the coffee mugs has a big chip in the lip part of it. Other than that, I am totally satisfied with my purchase. I don't know how to return one item out of the shipment and I doubt if it could just be replaced, so I will live with only 7 coffee mugs! The color is very nice and the plates are sturdy. Thank you overstock!