Great customer service - - this is such a large/heavy order that is must be an accepted delivery. Overstock was exceptional. They called me to tell me this. Took me through the process of accepting the order - - that it should be opened if there was damage to the boxes, etc. Told me who would call me to schedule pickup, etc. Top-notch! The product itself was a great product for the price. The headboard is soft/comfortable, and the whole piece is sturdy. The color was not represented well in the description, as the color says its taupe, and picture looks taupe. But it was gray. Fine, still a neutral. Very difficult to screw up decoratively.
- How did the color on site compare with the actual product? not very close. a neutral color, but is gray, not taupe
- Please tell us about the quality of the product. Good quality - - sturdy, good fabric
- How accurate was the on site description of the product? all accurate except for the color