I'm well pleased with my bed. The only negative I have to offer is that the footboard is pretty short; however, the dimensions are given so it's my fault for not taking into account the thickness of our mattress set which causes the footboards to appear even shorter. When our bed arrived, one of the boxes had been damaged in shipment. I immediately started an instant chat with an O customer rep and told him about the damaged box. I explained that it would be a couple of weeks before we would be assembling the bed so I wouldn't know of any damage until then. He assured me there would be no problem in returning/exchanging. The good news is that the bed was damage-free, all parts were included, and assembly was a breeze.