Just received and assembled today. 1) VERY EASY to assemble. 30 minutes total. True, the instructions are picture-only and economical: 2 pics for the bed, 3 for the trundle unit. But the parts were obvious. Yes, there are no preset holes for the casters but the small wood screws go in very easily. Used the provided allen wrench as a measuring stick for uniformity. Use a cordless powered screwdriver without a hiccup. Also, for the allen wrench steps, there is not enough clearance for the provided wrench, which can be tedious unless you have a basic set that goes on your screwdriver- then a cinch. 2) The front panel of my trundle was already cracked badly upon opening the box (box 3 of 3). I closed promptly and contact customer service. The rep was very helpful. I took a picture with my phone, uploaded it. Was told rather than swap for a new box, the damaged part would be replaced. Was told I could go ahead and assemble what I could, and that the ball was rolling on the replacement part. This saved a lot of aggravation. Will update this review if there are unexpected turns, but Overstock has always been great with this sort of thing. New trundle face should arrive soon and I'll plan to switch out for the damaged one. Shouldn't take more than 3 minutes. 3) The piece looks great. My son was so excited about his new bed !!
- How did the color on site compare with the actual product? Accurate
- Please tell us about the quality of the product. Very good.
- How accurate was the on site description of the product? Very accurate.