Love the service that I get from Overstock.com. They are really customer oriented and will fix any problems you have with any purchases made through them. About these towels, well, they are just "OK". They are good if you're looking for an inexpensive way to put towels in your home. In my opinion, they are bulky and could use a little down sizing to face/bath towel. These are closer to hand towels, in terms of size. Good news is that they lather up nicely and don't bleed in the wash. For the price, I'd say, again, just "OK". What is right is that they do the job!