Love this mattress topper. On a pillow-top mattress, you get some serious plush time. I have a Queen size and it was indeed soft. If you're looking for the support they promised, you'll need to couple this topper with a medium - firm mattress. The mattress will give you the support, not the topper. If you are looking for support from the topper/pad itself, you'll need to get either memory foam pads/toppers or something along those lines. I'm purchasing one for my friend's birthday.