The product arrive on our doorstep and the box was in good shape. After we opened the box, the parts were loose so we were worried, but all parts were there. The instruction manual was not in english. Once we struggled to get the elliptical together (which wasn't that hard) I jumped on.The micro tension knob is worthless. There is no increase in resistance. The stride is short and the foot placements are narrow, which can get uncomfortable. There is no place to put water so have your water sitting nearby. Also, the display is only good for the timer, the other information is worthless, since you cannot enter data. However, if you are on a tight budget and have limited space, it will do the job. Depending on my time, I work out anywhere between 30 - 50 minutes, 5 days a week, and I get a good workout. If this elliptical falls apart in a year, then I can say that I got my monies worth. All in All, it's OK, but if you have the money, get something with more quality.