I was a little worried about buying worms online, since shipping could stress them out. I highly recommend 2-5 day shipping, since this is a live animal. The first box came with no worms. No dead worms. No live worms, just a box of dirt. So I called the nice folks in overstock customer service. They immediately sent out a replacement, but asked me to send them the dirt back...with a free mailing label they provided. The second batch of worms were in great shape. So, fear not, overstock staff will take care of you if something bad happens. Now the worms are munching on food scraps and making worm babies in my Reln worm factory. Why was the first box empty? I have some theories about this - one, maybe the worms escaped and are wandering around some UPS facility....But the box was pretty well intact, so that seems unlikely. Second theory: these worms live in a big bin of soil prior to shipping. Maybe the worms got scared and wiggled away to the other side of the bin as my order was being filled, resulting in a box of dirt being shipped. I am guessing they don't count the worms - who would take the job of counting worms up to 1800?
- How did the color on site compare with the actual product? red...
- Please tell us about the quality of the product. First box, worms were absent, second box of worms were great.
- How accurate was the on site description of the product? Accurate.