The winder was fine however the pillow used for holding the watch was not able to lock in and therefore everytime the winder rotated the watch moved up and down. I am shocked to see that happen. Then I called OS customer support who gladly sent me another one. However that too had the same problem. I called the Steinhausen customer service who unlike overstock were not very helpful. They suggested that I buy a bigger pillow to fix the problem. Additionally I had to pay $$$ for getting the pillow shipped which turned me off because its their fault that the pillow was unable to lock in. I would not recommend this to anyone since the winder is flawed unless you want to deal like the problem I faced. That being said Overstock customer service is great. And therefore I have no problem with them but I will not purchase another Steinhausen product.
- How did the image on site compare with the actual product? It compared.
- How accurate was the sizing? Accurate
- Please tell us about the quality of the product. Quality of the product for fine.