So far my experience with Overstock.com has been very good. As in the past delivery was prompt and I received my bike without any damage. All the parts were included and without defect. It was very easy to put together. It took me longer to unpack it than it did to assemble it. As noted in some of the other reviews the receivers for the seat and handlebars are tight when first assembled. I sprayed a light coating of WD40 in the receivers before assembling. I have had no problems adjusting either as I have used the bike. My old Pro Form had finally bit the dust and I decided to get away from all the electronics. This bike is more like riding a real bike. It is more sturdy than I expected for the cost. As advertised, I can stand and peddle and I probably weigh about 220. If you have researched, you will see spinning bikes can range into the thousands of dollars. After riding this bike for a week it is more challenging and better made than my old exercise bike. I am confident it will hold up for a very long time. Even the plastic chain guard people have complained about seems sturdy and well made and is no big issue to me.