The toaster is great. It looks great in my kitchen and matches my other stainless steel appliances wonderfully. It works great, too - heats quickly, toasts without burning any edges. I like the "escape" button feature. My husband was dubious because he had never heard of this particular brand but I told him that I had read the other reviews and they were positive so I had ordered it. He now says that it has turned out to be a great toaster!