altorhapsody Review

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Product Looked good but Came Broken
 from Albany, NY,  Sep 23, 2011

It is hard to rate the actual product because when I received it the ceramic insert was broken in several pieces. The packaging was totally inadequate for shipping - just a flimsy box inside another slightly thicker box. It was not marked fragile to indicate there was anything breakable. With that said, I cannot say enough about the excellent response I got from the Customer Service Department at Overstock. They responded quickly when I notified them of the issue. They followed up with email and phone calls. My credit card was credited almost immediately. A negative experience was turned into a very positive one due to the great support I received.

  • How did the color on site compare with the actual product? Product Description was accurate.
  • Please tell us about the quality of the product. Product looked like it would live up to its description if it wasn't broken in transit.
  • How accurate was the on site description of the product? Very accurate - large capacity - very substantial outer construction.
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