I have ordered from Overstock before without any issues, but unfortunately this bed was defective. I don't think the Overstock people knew this was in such poor condition (and it was not the result of shipping). The headboard panels were a separated a good half inch from the top of the bed, exposing the bare wood. If you do plan to order this bed, be sure to inspect it prior to the delivery company leaving. We did that, however, the delivery company would not take it back. The driver however said he would "vouch" for the damage. Overstock did an awesome job of handling our issue.