I like the pillow that I bought. It arrived promptly and the pillow was in good shape when it arrived. Soft outer cotton material has a nice feel for it. It did not come with a removable pillow cover though. You have to buy a cover for it if you want to keep it clean.One down side: Some sections could get flat if you put much weight on them for a period of few hours on them and you have to manually fluff it back to shape. I am not sure how it will hold in a long run.