It arrived on time, with no shipping issues. The chemical smell was strong, but faded after a few days. The included cover/mattress pad was a nice addition, and fit perfectly over my mattress. What I dislike about this product is that it's very mushy and soft. This may be a pro for others, but for me it made this unusable. I don't normally have back issues, but awoke with a sore lower back after sleeping on this. Once I removed it from my bed, my lower back pains have gone away comnpletely. Whew! So if you're looking for an extremely soft topper that comes with a nice mattress cover/pad, you'll love this. If you need a firmer surface to sleep on, I suggest going with a 1" topper rather than the thicker options such as this 3" topper. Also, check for foam density. The higher the density, the firmer the topper. Aim for 5 lb. density if you like firm. As for the topper being cooler than the non-gel toppers, I couldn't tell a difference. Summary: Super soft and mushy.