I've purchased several memory foam mattresses from Overstock and have thoroughly loved all of them. However this one is the exception. it came packaged like all the other mattresses I have ordered, so nothing out of the ordinary there. However after opening it, this mattress wasn't up to par. First off it doesn't ever fully go flat. The mattress is shipped folded in half. Well a few days later that fold is still there. So it's like sleeping on a hump all night. Secondly where the hump is, it has a discoloration. I'm not positive what the discoloration is but it looks like fluid damage or stain. Third, I ordered a medium firmness and this one just collapses when you lay on it. It's super soft but to the point of having no support. I can't fully describe what it's like to sleep or sit on it. It's like a melted marshmallow or an over puffed one. Once you're in the bed, and can adjust to the lack of support, I slept pretty ok. However getting out of it is another story. I'm a young, fit guy and getting out of this bed is like crawling out of a hole. I couldn't imagine anyone elderly or with hip or back issues trying to lift themselves out of this mattress. The gel also doesn't really cool in any fashion. This mattress is no cooler than any other memory foam mattress I've purchased from Overstock. I've filed a complaint with O on this item. I'm hugely disappointed with a big case of buyers remorse. So head my warning and steer clear of this mattress.