We were very pleased with the entire process, from ordering to timely delivery. Although quite heavy we were able to maneuver the mattress to the bedroom and onto the platform which I had built for it. Some reviews expressed strong odors but this mattress had little odor. We did, however, as recommended, not sleep on it for two nights. We purchased this mattress primarily because my wife has chronic fibromyalgia with constant body pain. The mattress is comfortable and fits our needs quite well. The only problem we had was with the UPS delivery person. He would not allow my wife any time at all to verify the product was the one we ordered or check for damage.