Delivery was fast and there were no rips in product when unwrapped. Product was a bit stinky and smelled up the whole house when it was opened but the smell went away quickly. I would suggest getting this on top of your bed in the correct position before unrolling this. It expands quickly and will rip the remaining plastic wrap off. It is heavy and I ordered a full size and it is a few inches too large at the end and on both sides, but I guess its better than being too short. =) All in all great product and have recommended this to my family.