bkpark162 Review

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Nightmare assembly
 from Brooklyn, NY,  Dec 28, 2011

If I could assemble the chair, it might be fine! However, the assembly instructions are incredibly unclear. I'm at the last step and the included instructions have random pictures of L-Brackets, not indicating where these are meant to go. I cannot tell if they are supposed to attached the seat (which has no pre-drilled holes) or what their purpose is. I called Overstock who said they couldn't help - no one knows anything about assembly. They didn't even really know who the manufacturer was. I ended up doing a little investigation and found that the company is TMS (Target Marketing Systems) in Illinois. I called them and the rep told me to drive the screws into the bottom of the seat slat and the rails of the chair frame with a screwdriver, but not to use a powertool because that will split the wood. There is pretty much NO way to screw the screws for now, the seat slat is just balancing on the chair frame. Luckily, the rep at TMS is very nicely asking people in her warehouse about how to put these together - we'll see if she can figure it out! I do not recommend buying these chairs unless you're incredibly handy or really great at understanding bizarre picture directions. And, again, the chairs are also a much less vibrant, less orange-y red. So, that's sort of a pain, too. Sigh. I was so looking forward to these! If I can figure out assembly, that might change my review, but for now, I'm really disappointed and also very frustrated at Overstock's inability to help or to get any further information on how to assemble these.

  • How did the color on site compare with the actual product? much duller/less orange`
  • Please tell us about the quality of the product. average
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