My husband is VERY particular about his pillows. He can never find just the right one. He has a bad back and his complaint is either the pillow is to hard or too soft or does not give his next the proper support. When I saw this pillow while browsing through Overstock I decided to get one. He LOVES it. It is very well made and is not too firm or soft for him. He even said his back felt better after using it. So he's a happy person and so am I. I would definitely recommend this item to everyone!