I purchased this product brand new from BJ's and it was great for a while. The vacuum was always terrible; it makes such a loud high pitched noise that I couldn't bear to use it, and it had crappy suction when I did use it. But the steam mop part of it was awesome; much better than other models I've used. However, about a year after purchase, the steam mop stopped working and would just sputter and not produce steam properly. I took it apart (no easy feat) to find the hose that connected the heating element to the place the steam comes out was split open at the end. Luckily it had enough excess length of the hose that I could trim the broken section off with a knife and reattach the unbroken portion of the hose. That worked for another 4 months or so, but then it broke again. This time it just does nothing. I haven't yet taken it apart to investigate what is broken now. Overall, I payed about $$$ for this thing and it broke twice in less than 1.5 years of ownership, and not because of abuse, just because internal parts fail after use. Not worth the money, especially because the vacuum is worthless.
- How did the color on site compare with the actual product? same
- Please tell us about the quality of the product. It's heavy duty, so the handle won't break like other models I've had, but the internals broke twice; once I fixed it by taking it apart and fixing a hose inside that was split open. Next time it broke for good.