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rescueofme Review

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NV22L Refurb
 from Tennessee,  Feb 13, 2014

I bought this as a replacement to a pull behind canister *** that got on my nerves. I didn't expect a miracle but just wanted an upright vacuum. This had good reviews at the time. To begin with, it came without the bolt that holds the handle to the base. I chatted with a Overstock rep and though she was unable to get me the part, she did refund 10.00 off my purchase and I was able to find a suitable bolt laying around the house. (Though I have to constantly make sure it doesn't fall out as it isn't long enough). Beyond that, within a month the latch on the dust bin snapped in half as I was dumping the dirt. When I called Euro Pro, as the manufacturer warranty was still good, they immediately sent a replacement bin. All well and good, I trashed the old bin. Now months later, completely frustrated and rarely using the vacuum due to the unbelievable amount of dirt getting under the dust bin into the filters, I finally called Euro Pro again. I was told I needed to clean the cyclonic chamber, so I hung up to do just that. Guys, the replacement bin did not HAVE a cyclonic chamber!! This whole time I've been using this vacuum with a missing major part. I couldn't believe it. Maybe I was supposed to disconnect my old chamber and add it to this one? If so, that was never mentioned to me and I had gotten rid of the old bin before receiving the new one. Maybe this makes me sound like an idiot, but I hadn't had the vac long enough to know the new bin was different. Either way, no bolt, cheap plastic, and missing chamber make this a useless vacuum for me. Euro Pro will be sending me a replacement chamber, so I can't complain about the customer service. But this product: junk. I'll be saving up for an upright *** again.

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