drc189 Review

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Serta Cromwell turned out to b a defective product
 from RI,  Apr 29, 2012

The product was delivered on time, and people brought the product helped to place in the room. But the product turned out to be defective after 11 months, but I delayed to contact overstock for a month. I contacted overstock, and they suggested me to contact manufacturer and manufacturer is charging me 50% of product cost to exchage, and these costs weren't explained in product details during the purchase. Even while purchasing the product I contacted overstock associate, but she never mentioned about the warranty hidden costs. overstock is not very in resolving this issue so far. I suggest people not purchase mattresses on this site unless they detailed warranty information with all costs involved. Good luck.

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