The Serta Cromwell Firm Full-Size Mattress Set purchased from Overstock is extremely comfortable and the shipping process was very simple. Overstock contacted me the day immediately after placing my order to let me know the delivery company would be contacting me, which they did this same night. Overstock customer service kept me informed of the status of my delivery and the mattress was delivered within one week from my order placement. The time frame the delivery company gave me was only two hours and they were at my house 15 minutes into this time. The delivery men brought in the mattress and box spring, unpacked them, and set them up on my frame within another 15 minutes. There was no damage to the set upon arrival and they were completely packaged. When I purchased a mattress from a local furniture store, the time frame was the entire day and they ended up delivering the mattress 30 minutes AFTER the time frame expired. This experience with Overstock was completely different AND the delivery fee was only $3 while the local stores were charging $60-$100 to deliver on top of being priced higher than Overstock for the mattress. The mattress itself is very comfortable. It is in my guest room and I took a nap on it the other day and it was so wonderful. I like this Serta mattress better than my queen pillow-top mattress purchased years ago from a local furniture store and am thinking of going with a queen-size mattress in this Serta series for my bedroom. I highly recommend using Overstock for a large purchase - there was no waiting weeks and no problem with the delivery. This mattress is also highly recommended.