chrho52 Review

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Very bad experience with the delivery
 from Washington DC,  Apr 12, 2013

This is my first big purchase from Overstock. I just moved to my new house, so I ordered the mattress set. It turned out the box spring would not fit on my stair to go upstairs to my bedroom. As such, I had to refuse the set and sent them back. After signing all the paperwork and the delivery guys took the mattress back and put them in the truck. They rang my doorbell and told me that the spoke to Overstock and was told that they could sent me a split box spring if I want to just keep the mattress. I obviously accepted the offer. When I contacted Overstock later in the day, I was told that Overstock would not send me a split box spring. They could either offer me some compensation to purchase the box spring locally or I would have to arrange for the return and be responsible for the shipping fees for the return. Now the mattress set costs a little over $500 and I am sure the shipping would not be cheap for which I would not get anything for that money, so that could not be acceptable to me. Eventually, I opted for the small compensation. What else could I do? Now I have to find a split box spring somewhere. I really feel deceived and thus consider this a terrible purchasing experience with Overstock.

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