If you had 100 stars, I would give them ALL! Product was exactly as described - Serta Bristol Way Pillowtop Full-size Mattress Set was first class quality as you would expect in any store. I'm enjoying it every night ! Delivery took place exactly as scheduled -delivery guys were careful in my home; they removed the old set and took it away on the truck. They were clean, courteous and professional in every way. When it comes to furniture and major pieces, I may never shop in any stores again ! :) Thank you Overstock!