We were so happy with the 2 Serta Alleene twin beds, we ordered a queen set! This bed is soooooo comfortable! It has pillow pocket total body support. I find it to be a soft bed but I don't feel like I am sinking. In fact I feel supported in any way I sleep (back, side or stomach). We used to prefer our Sleep Number bed but now we prefer this Serta Alleene! Delivery was excellent on all 3 beds (2 diff states)! There is only 1 negative...initially there is a slight "new bed out of the wrapper" smell but it goes away in about 4 weeks.