I would categorize this bed as medium. It has a plush top but what seems like a firm undertone, which is something I noticed after sleeping on it for a little over 1 month. Overall, the bed is very comfortable and does not sag, like some plush beds do if you tend to sleep in the same spot every night. My only peeve is the delivery process. I was given an estimate of 2-8 weeks and my bed and box spring set did not arrive until the 6th or 7th week. To make up for it, I did receive a call to set up a delivery day and the delivery guys brought my bed into my upstairs apartment, placed it on the bed frame, and removed the packaging material all in a timely and efficient manner. I cannot comment on the bed removal process since I did not have one to remove in the first place. Overall, the bed is great, but the delivery process needs improvement.