We recently purchased this queen sized mattress for our guest room. I read the other reviews, which were mostly favorable and decided to give it a try. The communication was very good and it was delivered in less than 2 weeks. The delivery company called ahead of time and came first thing in the morning. They were very professional. I, personally, have not slept on the bed but my house guest and my daughter have and both said it was very comfortable. It's not firm, actually on the soft side. I don't think I would ever buy a mattress this way for my bed but for a guest room this is perfect and the price was very good.