I always have great service and get good products from the O. I didn't worry about buying this mattress sight unseen because of the reviews. I was a little disappointed by the size of the mattress. I honestly thought they had only brought me a double bed. The tags do say queen, but it is much smaller than the queen I had on the bed previously. This one is much thinner and doesn't fill the queen frame fully. The bed itself is comfortable enough - just firm enough. But because of it's thin size, sitting on the edge of it caves it in - there is no good support around the frame.