My only complaint about this matress is that I thought it would be softer than it was. I ended up not sleeping on it because it was too firm for me (even after I put two mattress bad on it) I weight 120 & its like the mattress never registered my weight. My mom however LOVES the mattress & she' s been sleeping it on it for over a year now. Its a good product at a nice price, I just needed something softer. After a few days of airing out the "packed" smell goes away.