We received this mattress via UPS just a few days after we ordered it. It was shipped well and is in perfect shape, just as the add said. The only drawback is the smell from the mattress. It is a chemical, almost wet paint smell and is very strong. The add said that it should air out, and I hope it does. We have it laying out in our guest room with the windows open. My friend said it works well to cover it with a mattress pad for the smell. Overall, this mattress is VERY COMFORTABLE and supportive and a good deal for the money; no box springs needed!